FAQ
Common questions, straight answers
Everything we get asked most about matching, fractional management, and how working with Tulay actually works. Can’t find what you need? Just ask.
What does Tulay Solutions actually do?
We do two things: match clients with the right outsourcing partner for their niche and culture, and provide hands-on fractional leadership to strengthen offshore teams that already exist. Most firms pick one lane; we work both ends of the bridge so teams perform and partnerships last.
What's the difference between Client–Partner Matching and Fractional Offshore Management?
Client–Partner Matching is for businesses that don’t have an offshore team yet: we profile what you need and match you with an outsourcing partner suited to your size, culture, and specialisation. Fractional Offshore Management is for teams that already exist but need stronger day-to-day leadership, systems, and accountability. Many clients use both, one after the other.
What does “fractional” actually mean here?
It means senior, hands-on leadership without a full-time executive hire. You get real attention on your offshore operations, not a call centre account manager reading from a script, at a fraction of the cost and commitment of hiring that role in-house.
Why the Philippines specifically?
Because it’s where the founder has actually lived and worked for years, not just visited on site tours. That first-hand fluency, on both the Sydney and Manila sides of a partnership, is what makes the matching and the leadership work.
How is this different from going straight to a BPO or call centre?
A BPO sells you seats. We sell you fit: the right partner for your niche and culture, or the leadership layer that makes an existing team actually perform, backed by people-first hiring practices focused on culture fit and longevity rather than filling a seat quickly.
Do I need an existing offshore team to work with you?
No. If you don’t have one yet, Client–Partner Matching finds the right outsourcing partner for you. If you already have a team but it’s underperforming or unmanaged, Fractional Offshore Management strengthens it from the inside.
What size businesses do you work with?
Growing businesses that need offshore support but don’t need, or can’t yet justify, a full-time offshore operations executive. If you’re unsure whether your team is the right fit, the fastest way to find out is a conversation.
How long are engagements? Am I locked into a long contract?
No long lock-ins. Engagements are flexible and flex with your business rather than running on rigid year-long contracts, so you’re not stuck if your needs change.
How much does this cost?
It depends on the service and the size of the team involved. For a general sense of Philippines-based salary benchmarks, check the salary guide. For a quote on matching or fractional management, the quickest path is to get in touch.
How do you vet and match outsourcing partners or hires?
We profile client requirements across CX, tech support, creative services, back-office, and more, then match against partners or candidates aligned on size, culture, and specialisation, and support the transition into a long-term working relationship rather than a one-off placement.
Do you only work with Australian businesses?
Sydney is home, but in a global world, we operate globally and accept clients from wherever they are from.
How do I get started?
Contact us for a conversation about what your team needs. No pitch deck, just a chat about where you’re at and whether matching, fractional management, or both, makes sense.